Job Details

Our client, a leading Medical Device Manufacturing Company is looking for System Support - Specialist 1 and This is for an initial duration of 12 Months Contract - Remote Role

Job Title: System Support - Specialist 1
Job Id: 26-00235
Location: Remote Role
Duration: 12 Months Contract
Position Type: Hourly Contract Position (W2 only)

• System Support - Specialist 1 - Remote
• Position requires flexible working hours, often after normal daytime business hours, including nights and weekends.

Technical Skills
Must Have

• Understanding and experience of various Windows operating systems

Nice To Have

• Computer Science, Technology or Healthcare related or equivalent work experience
• 2-3 years proven applied experience

Job Description

• Position requires flexible working hours, often after normal daytime business hours, including nights and weekends.
• Ability to work independently from a home office.
• This is a remote position.

Role

• The client Technology and Engineering team is responsible for providing technical system recommendations/requirements to client's customers and working with the customers to deploy and upgrade servers and software in preparation for the local project team.
• Systems Technologists are assigned to customer projects and accounts based on regional/national organizational structures. The Systems Technologists work with the project implementation and upgrade teams toward the common goal of an on-time, successful system implementation or upgrade.
• Activities include software deployment, device software upgrades, system design, maintenance and configuration tasks. In addition to customer-facing responsibilities, this team is also responsible for many backend business functions including equipment and software logistics, documentation, product development input/R&D collaboration, solution design best practices, and quality system requirements.
• Organizational Readiness activities involve remote and on-site support of the readiness progression and cross-functional team participation.
• The Systems Technologist is responsible for deploying software upgrades, patches, and maintenance packages remotely using the CLIENT Remote Services Support (RSS), client Provision Portal software solutions, and ARIA to customer medical devices. The position will be accountable to work cross functionally in a team environment across multiple geographies and time zones.

Specific Duties, Activities and Responsibilities

• Assists MMS with Field Action execution, including customer notifications, obtaining customer acknowledgment forms, and follow-ups with customers to answer questions.
• Ensures all role related project records are accurate and up to date
• Ensures compliance with all relevant CLIENT policies, procedures, and applicable regulatory requirements
• Supports CLIENT product teams to ensure the successful completion of their remediation projects
• Builds effective working relationships across functions and locations
• Maintains a strong focus on delivering high quality work; holds self to high quality standards
• Demonstrates adaptability for working in diverse environments; manage multiple tasks at a time and able to prioritize; work independently
• Follows procedures and processes in an FDA regulated environment
• May assist in developing processes and procedures to support functional department strategies
• Recognizes unnecessary workflow steps and identifies synergies among processes to improve productivity; eliminates non-value-added tasks; self-starter who is curious
• Participate in conference calls with internal customers to facilitate documentation, training, and peer support
• Establish rapport with customers (internal & external) that is conducive to a long-term business relationship
• Provide team support and in-depth product information on CLIENT products as assigned by manager
• Must be able to share expertise, gain consensus within teams and deliver concise and consistent communication
• Provide product feedback, technical insight, and customer requirements to internal team members
• Effectively communicates the vision and business need for change to others and maintains a positive perspective
• Communicates effectively with customers; builds rapport and listens to needs and takes action to meet customer needs
• Maintains reporting tools and metric tracking systems by continually updating data; detail and thorough follow-up
• Seeks out initiatives and projects that will broaden experiences / skill set and support critical organization capabilities
• Provides input on processes and documentation
• May assist to train peers

Compensation: The hourly rate for this position is between $33.00-$35.00 per hour.

Factors which may affect starting pay within this range may include [geography/market, skills, education, experience and other qualifications of the successful candidate].

Benefits: Sunrise offers ACA compliant medical coverage/dental insurance/vision insurance to all employees. We also offer Sick time benefits as required per State regulations.

Qualified candidates please send your word format updated resume at the earliest to Pavan: ...@sunrisesys.com [732-###-####].

Thank You.