Job Details

Description:

Summary:

Monitors and patrols assigned areas to provide a safe environment for guests, employees, the company and their property. Provides outstanding guest service to guests with questions and/or concerns. Performs all other related and compatible duties as assigned.

Essential Functions and Responsibilities:

• Provide protection for the casino and its employees and guests
• Guard all transfers of moneys and tokens, chips and credits on the casino floor
• Perform the duties of a security officer
• Complete all incident reports pertaining to outside patrol issues
• Control the flow of traffic at the entrance of the garage and inside the garage
• Escort armored car personnel around the property
• Function as fire control center officer and time officer to relieve other officers for their breaks
• Escort trespassing individuals off property
• Assist guests in locating lost vehicles
• Maintain bicycle in operating condition
• Investigate auto accidents
• Secure the operations office during in-custody situations
• Ensure compliance with all applicable gaming laws and company internal controls, policies and procedures, Title 31, and federal regulations, if they apply to the position
• Provide outstanding guest service in a timely manner to both guests and fellow team members that meets the company's guest service culture standards
• Perform other duties as assigned

Requirements:

Qualifications

• At least one year of law enforcement, military or EMT experience highly preferred
• Excellent guest service skills
• Must be able to obtain a CCW within 6 months of employment
• Proven experience using sound judgment and making appropriate decisions during challenging situations and/or interacting with challenging patrons
• Working knowledge of Microsoft operating system and applications preferred
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions and procedure manuals and ability to write routine reports and correspondence
• Ability to effectively communicate in English and via portable radios
• Able to demonstrate proficiency with authorized handgun and qualify on the range every six months
• Proven experience providing high level of guest service
• Ability to complete mandatory training courses and certifications as required by the position
• At least 21 Years of Age
• High School Diploma or Equivalent required
• Ability to effectively communicate in English, both written and verbal
• Obtain and maintain all work cards as required by the company
• Verify right to work in the United States

Work Cards

• Alcohol Awareness Card
• Nevada Gaming Registration
• Nevada Issued CCW Permit

Physical Requirements

• Occasionally push/pull up to 75lbs.
• Occasionally lift and/or carry up to 75lbs. at floor, knee, waist, and chest levels
• Occasionally Squat, kneel, reach, bend, twist regularly
• Occasionally sit and work at a desk or computer
• Regularly standing and walking
• Ability to ride a bicycle for an extended period of time (an eight hour shift)
• Ability to jog or run as situations dictate
• Ability to ascend or descend ladders, scaffolding, ramps, and stairs
• Ability to communicate using in-person speech, radios, and telephone
• Ability to hear, understand, and distinguish speech and/or other sound in person
• Ability to distinguish between shades of color
• Ability to tools or equipment requiring a high degree of dexterity

Work Environment Potential Conditions

• Indoor
• Outdoor
• Smoky
• Noisy
• Bright flashing lights
• Extreme Heights
• Extreme hot & cold temperatures
• Slippery surfaces
• Exposure to dust, fumes and/or gases
• Emergency Situations

Disclaimer

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. Other duties, responsibilities, and activities may change or be assigned at any time with or without notice. Must be able to perform the essential functions of the position with or without reasonable accommodation.