Job Details

Remote Customer Service Representative

Location: Remote (East Coast preferred)

Employment Type: Full-Time

Industry: Financial Services

A well-established and growing financial services organization is seeking a Customer Service Representative (Remote) to join its team. This role is ideal for someone with a strong, confident personality and exceptional soft skills—especially communication. We hire based on your ability to connect with people, express ideas clearly, and handle conversations with empathy and professionalism.

Note: While this is a remote position, we are ideally seeking candidates located on the East Coast to align with business hours and team collaboration needs.

What You'll Do

• Provide empathetic, accurate support to callers regarding disability, life, and leave claims.

• Gather and document claim information with precision and clarity.

• Issue claim acknowledgements and process incoming documents with high integrity.

• Meet or exceed call center performance metrics.

• Foster trust and satisfaction through genuine customer care.

• Collaborate with teammates to maintain a positive and professional work environment.

Who You Are

• You bring emotional intelligence, resilience, and confidence to every interaction.

• You're a strong communicator—able to listen actively, speak clearly, and write professionally.

• You take initiative, anticipate customer needs, and act decisively.

• You thrive in a team setting and contribute to a positive, collaborative culture.

What You Bring

• Education: High school diploma or equivalent.

• Experience: 6–12 months of customer service experience.

• Skills:

• Excellent verbal and written communication.

• Proficiency in Microsoft Office and related applications.

• Strong multitasking and prioritization abilities.

• High attention to detail and ability to work under pressure.

• Comfort working with telephony tools in a call center setting.

Preferred Qualifications

• Industry certifications (e.g., CIAC, ACS).

• Bilingual abilities (e.g., Spanish) are a plus.

Pay and Benefits

The pay range for this position is $20.00 - $20.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully remote position.

Application Deadline

This position is anticipated to close on Aug 10, 2025.

h4>About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.