Job Details

The Front Desk Concierge runs daily arrival reports for incoming Front Desk guests and ensures that their visits exceed expectations by making reservations for them, issuing complimentary amenities based on player activity, and providing superior customer service. ESSENTIAL DUTIES AND RESPONSIBILITIES Runs daily arrival report for players. Makes sure guests requiring turn down service or gift delivery have been set up with Housekeeping and Bell Departments. Communicates with Housekeeping the necessity of any specialty rooms. Checks guests in and out. Makes dinner and/or show reservations as needed. Offers luggage assistance in coordination with the Bell Department. Keep an open line of communication with guests during their stay. SUPERVISORY RESPONSIBILITIES None. QUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. All...Front Desk, Concierge, Hotel