Job Details

This job was posted by : For more information, please see: ABOUT SERVICE & ENGAGEMENTAdvocates of guest experience who welcome, thank, and exceed guest service expectations by focusing on guest interaction and recovery. Advocates of both in-store and digital services and solutions who are knowledgeable about capabilities and features that drive adoption,usageandultimately guestloyalty. Empowered to make shopping quick and easy for guests at thechecklanes, guest services, gift registry, pick-up and drive up while ensuring exceptional quality.At Target,we believe in our team members having meaningful experiences that help them build and develop skills for a career. The role of a Guest Advocate can provide you with theskills andexperienceof:Communicatingand interactingwith guests to build an inclusive guest experienceBlendingproblem solving and decision making to positivelyimpactthe guest experience and resolve guest concernsAdaptingto different guest interactions and situationsPromoting and engaging aroundvarious benefits,offeringsand servicesAs a Guest Advocate, no two daysare ever the same, but a typical day willmost likely includethe following responsibilities:Demonstrate a service culture that prioritizes the guest service experience by delivering the service standardCreate a welcoming experience by authentically greeting all guestsObserve to quickly understand whether a guest needsassistanceor wants to interact. Follow body language and verbal clues to tailor your approachEngage with guests in a genuine way, which includes asking questions to better understand their specific needsBe knowledgeable about the tools, products, and services available in the total store, and specific to your area, to solve issues for the guest and improve their experienceThank the guest in a genuine way and let them knowwerehappy they chose to shop at TargetScan and bag all guest items efficiently,accuratelyand in compliance with food safety standards and company best practicesWork efficiently to minimize guest wait time whilemaintainingguest service and accuracyMake the guest aware of current and upcoming brand launches, store activities and eventsKnowandspeaktothe benefits of Target Loyalty programs with every guest andassistwith application or sign-up as needed.Be familiar with all fulfillment services, and know how to direct the guest to enroll, activate and use themUnderstand and show guests how to use Wallet and the other features and offerings within the Target AppAttempt every return and follow register prompts,partneringwith immediate Leaders as needed to help solve for the guest while following Targets policies and proceduresPartner with Leaders as needed to de-escalate any negative situations and recover the guest shopping experience while following Targets policies and proceduresDeliver easy andaccurateservice to all Order Pick Up, Drive Up, and Registry guestsMaintain a clean, clutter free work area (including gathering abandoned items, baskets, and hangers)Stock supplies during store open hours while being available for the guestDemonstrate a culture of ethical conduct,safetyand complianceWork in a safe manner at all times to benefit yourself and others; identify and correct hazards; comply with all safety policies and best practices.Support guest services such as order pick up (OPU), Drive-up (DU) Orders,DURetur ns andmaintaina compliance culture while executing those duties, such as compliance with federal, state, and localadult beveragelaws.Support Cash Office processes as needed, including management of cash systemsAll other duties based on business needs