Overview:
It is the responsibility of the Call Center Supervisor to oversee the activities of a team of inbound phone representatives supporting all Reservation functions, to ensure guests receive a standard of superior service at the Golden Nugget.
Additional Knowledge, Skills, and Abilities: The candidate will have a professional demeanor, be comfortable working with all levels of employees, and capable of additional responsibility and growth. The ability to establish and maintain a positive and professional working relationship with all individuals; listens carefully and understands various points of view; ability to perform as a team member. Must possess strong computer skills, have outstanding organizational abilities and excellent creative thinking and problem-solving skills.