**Customer Support Representative**
Customer Care and Trust & Safety | Tel Aviv
Fiverr is looking for a dynamic, high-performing team player who thrives in fast-paced environments to join our Tel-Aviv Customer Support team. If you are an experienced Customer Support Professional who enjoys communicating, helping others and providing long-term solutions to your customers, then this is the role for you.
Our Support team quickly adapts to customer needs to deliver a human and consultative support experience through creative problem-solving and a thorough knowledge of how Fiverr works.
This is a full-time on-site position located in Tel Aviv.
* Provide independent and high-quality responses to our customers via email ticketing system and chat
* Provide reliable resolution of critical and high impact problems for customers
* Take ownership of customer issues and follow problems through to resolution
* Work closely with our team leads and shift managers to ensure customer satisfaction.
* Contribute ideas and practical solutions to ensure customers satisfaction.
* Recognize trends and service impacting events and escalate properly
* Learn from others and develop yourself as a customer support pro!
* At least 1 year of customer support/service experience, ideally for a technology product with international clients
* Native-level English Speaker - advanced proficiency in written and spoken English
* Exceptional communication and interpersonal skills, a real team-player
* Service-oriented personality with a can-do attitude
* Strong problem solving/troubleshooting skills
* Strong ability to operate multiple applications and platforms
* Commitment to excellence: willing to accept constructive feedback, and drive toward continuous improvement
* Detail-oriented, capable of handling multiple responsibilities at once
* Proficiency with data analysis in excel- an advantage
* Familiarity with Zendesk, Jira and automated support/helpdesk systems- an advantage
Find more information on our full