Job Details

**Customer Support Representative**

Customer Care and Trust & Safety | Tel Aviv

Fiverr is looking for a dynamic, high-performing team player who thrives in fast-paced environments to join our Tel-Aviv Customer Support team. If you are an experienced Customer Support Professional who enjoys communicating, helping others and providing long-term solutions to your customers, then this is the role for you.

Our Support team quickly adapts to customer needs to deliver a human and consultative support experience through creative problem-solving and a thorough knowledge of how Fiverr works.

This is a full-time on-site position located in Tel Aviv.

* Provide independent and high-quality responses to our customers via email ticketing system and chat

* Provide reliable resolution of critical and high impact problems for customers

* Take ownership of customer issues and follow problems through to resolution

* Work closely with our team leads and shift managers to ensure customer satisfaction.

* Contribute ideas and practical solutions to ensure customers satisfaction.

* Recognize trends and service impacting events and escalate properly

* Learn from others and develop yourself as a customer support pro!

* At least 1 year of customer support/service experience, ideally for a technology product with international clients

* Native-level English Speaker - advanced proficiency in written and spoken English

* Exceptional communication and interpersonal skills, a real team-player

* Service-oriented personality with a can-do attitude

* Strong problem solving/troubleshooting skills

* Strong ability to operate multiple applications and platforms

* Commitment to excellence: willing to accept constructive feedback, and drive toward continuous improvement

* Detail-oriented, capable of handling multiple responsibilities at once

* Proficiency with data analysis in excel- an advantage

* Familiarity with Zendesk, Jira and automated support/helpdesk systems- an advantage

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